1 month ago
Customer Service Personnel
E-direct.ng Essential Nigeria Limited
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are looking to hire a Customer Service Personnel who will be responsible for providing excellent customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. This role involves handling customer interactions through various communication channels, including phone calls, emails, and in-person meetings.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries promptly and professionally.
- Handle customer complaints and provide appropriate solutions and alternatives.
- Process orders, forms, applications, and requests.
- Maintain a positive and empathetic attitude towards customers.
- Identify customer needs and assist them with suitable products or services.
- Keep records of customer interactions and transactions.
- Follow up on customer interactions to ensure issue resolution.
- Collaborate with internal teams to ensure seamless service delivery.
- Provide feedback on the customer experience and suggest improvements.
- Stay updated on company products, services, and policies.
Requirements:
- Minimum of degree
- Minimum of 1 year work experience in a similar role
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
