Customer Service Officer

• Manage a large number of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal/customer service sales targets and call-handling quotas.
• Go the extra mile to engage customers.
• Ability to type fast 60 words per minute.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure the resolution. 
• Follow communication procedures, guidelines, and policies.
• Interact with the Driver while in transit and help resolve any issue.
• Confirm payment of orders before releasing goods to customers. 
• Have a details report of all goods delivered daily/weekly/monthly.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline.
• Minimum of 3 years of proven customer service support/Representative experience in logistics or FMCG.
• Track record of achieving target/KPI.
• Strong phone etiquette and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to work with or without supervision.