Customer Service Officer

Responsibilities:

• Manage all incoming calls and customer service inquiries
• Open and maintain customer accounts by recording account information
• Generating sales leads that develop into new customers
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Coordinate sales efforts with team members
• Meet personal/team sales targets and call-handling quotas
• Develop and sustain long-lasting relationships with customers
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Go the extra mile to engage customers
• Answering customers' questions and escalating complex issues to the relevant departments as needed
• Developing in-depth knowledge of the company’s services
• Collaborating with the operation department to ensure that the company is reaching its sales target
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone, email, mail or social media
• Take payment information and other pertinent information such as addresses and phone numbers
• Sell products and services
• Compile reports on overall customer satisfaction
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed

Requirements:

• Minimum academic qualification of OND
• Minimum of 2 years of work experience as a Customer Service Officer
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools