2 months ago
Customer Service Officer
Noble Grace Logistics Ltd.
Customer Service & Support
Shipping & Logistics
Confidential
Easy Apply
Skills Required
Knowledge of accounting record keeping Good communication and interpersonal skills Customer centric approach Attention to details avoid documentation errors Sales and upselling skills Proficiency in CRM software and Microsoft Office tools Knowledge of shipping and freight forwarding processes and documentationJob Summary
Customer Service Officer will serve as the primary point of contact for clients, ensuring exceptional service delivery and satisfaction. This role involves managing client inquiries, resolving issues, coordinating shipments, and maintaining accurate records. The ideal candidate will have excellent communication skills, a customer- focused mindset.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Act as the main point of contact for client inquiries and concerns
- Provide timely updates on shipment status, including delays and delivery timelines.
- Resolve client complaints and coordinate with internal teams to ensure swift resolution
- Process shipment bookings and verify documentation accuracy
- Maintain detailed records of client interactions and shipment details
- Educate clients on company services, policies, and procedures
- Gather client feedback to improve service quality and customer satisfaction
Requirements:
- 3 years of experience
- Degree in a related field
- Excellent communication skills
- Great interpersonal skills
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