1 month ago
Job Summary
We seek to hire a suitable candidate to fill this position.
- Minimum Qualification: OND
- Experience Level: Entry level
- Experience Length: 2 years
Job Description/Requirements
Responsibilities:
- Managing customer complaints and providing appropriate solutions.
- Managing calls and customers' questions about products and service
- Determine client's needs and financial abilities to propose solutions that suit them.
- Handling customer complaints, and providing appropriate solutions.
- Keep records of customer interactions, process customer accounts, and file documents.
- Engaging with customers via phone and office.
- Identify and assess customers' needs to achieve satisfaction
Requirements:
- Minimum academic qualification of an OND
- Minimum of 2 years of proven work expe
- Knowledge of customer service practices
- Good record management skills
- Excellent communication and presentation skills
- Customer orientation and interpersonal skill
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