Customer Service Officer
Henry montego homes
Customer Service & Support
We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Manage client's expectations and submit feedback to the management.
- At least two (2) years of working experience
- Minimum academic qualification of HND/BSc degree in any field
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
Work Schedule: This is a full-time position, and hours of work and days are Monday through Friday, 8:30 am. - 5 pm
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