Customer Service Officer

Responsibilities:

• Respond to Inquiries: Handle incoming inquiries from prospective students, parents, and educational consultants via phone, email, and online chat promptly and professionally.
• Provide Information: Offer detailed information about Alviol Limited's services, university programs, admission requirements, application deadlines, and other relevant information to prospective students.
• Application Support: Assist students with the application process, ensuring all required documents and information are submitted accurately and in a timely manner.
• Follow-Up: Maintain regular communication with applicants, providing updates on the status of their applications and offering guidance throughout the admissions process.
• Problem Resolution: Address and resolve any issues or concerns raised by applicants, ensuring a positive experience for all customers.
• Database Management: Maintain accurate and up-to-date records of customer interactions and application details in the company's CRM system.
• Collaborate with Team: Work closely with the Admissions team to ensure a smooth transition from application to enrollment for successful applicants.
• Stay Updated: Stay informed about the latest developments in the education sector, university admission policies, and any changes in application procedures.
• Feedback Collection: Collect feedback from applicants and clients to identify areas for improvement in our services and processes.
• Sales Support: Collaborate with the Sales team to provide relevant information and support for potential client inquiries.

Requirements:

• Minimum academic qualification of HND in any related discipline 
• Minimum of 2 years of proven work experience
• Excellent interpersonal and people skills
• Proficiency in using collaboration and productivity tools
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• This position is preferably open to female candidates