Customer Service Officer

Responsibilities:

• Answer customer inquiries via phone, email, and in-person.
• Direct customers to online resources.
  
• Update customer records in the system, including notes about interactions.
  
• Pitch ideas for improving customer care.
  
• Create and maintain reports about customer interactions.
  
• Attend weekly staff meetings.
  
• Participate in team-building activities.
  
• Develop a rapport with customers.
  
• Encourage customers to complete surveys.
  
• Make recommendations to management to improve customer experience.
  
• Open and maintain customer accounts by recording account information.
  
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  
• Build sustainable relationships of trust through open and interactive communication
  
• Provide accurate, valid, and complete information by using the right CRM methods/tools.
  

Requirements:

• Minimum academic qualification of BSc degree, HND or OND in a relevant course of study.
• Certification in customer relationship management is an added advantage.
  
• Not less than 3 year’s customer service representative work experience
  
• Strong phone contact handling skills and active listening
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Excellent communication and presentation skills
  
• Ability to multi-task, prioritize and manage time effectively