1 month ago
Job Summary
The Customer care representative is a member of the sales team.
- Minimum Qualification:HND
- Experience Level:Entry level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
- Interact with customers to solve issues and questions about products, services, and policies
- Maintain a positive and friendly tone with customers at all times
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
- Listen to customer complaints and try to identify the cause of their problem to your best ability
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels
- Assist customers with the placement of orders, refunds, or exchanges
- Ensure customer satisfaction and maintain professional customer support
- Place the customer at the center of the customer service experience
Requirements:
- Minimum academic qualification of HND in any discipline
- Proven call center or customer service experience preferred
- Strong soft skills and communication skills
- Flexibility to work multiple shifts, including during the weekends or holidays
- Can demonstrate empathy, listening skills, and speaking skills
- Basic understanding of office and computer systems/software
- Can succeed in a fast-paced work environment without being distracted during a customer interaction
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