Customer Service Manager

Responsibilities:

• Supervising day-to-day operations in the customer service department
• Counseling clients on market conditions, prices, and mortgages
• Creating lists for Handyman daige sale properties, with information on location, features, square footage, etc
• Facilitating negotiations between buyers and sellers.
• Promoting Handyman daige properties with ads, listings, and open houses
• Showing properties to potential buyers
• Advise clients throughout the negotiation process to help them get maximum value for their home
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements:

• Minimum academic qualification of Bachelor's degree in Business, Marketing, Communications, or a related field.
• 4 years of experience and above in sales.
• Strong oral and written communication skills.
• Proven ability to lead a team to meet quotas.
• Excellent leadership skills.
• Experience setting sales goals.

Remuneration: NGN 150,000 - 250,000