Customer Service Manager

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program when required
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.

Requirements:

• Bachelor’s degree in Social Sciences or any relevant field
• Minimum of 4 years of Customer service experience with 3 years in a managerial position
• Has previous experience collaborating on a team
• Proven working experience in Sales and Customer service
• Advanced computer skills in MS Office and databases
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good interpersonal and problem-solving skills.
• High attention to detail and accuracy
• Ability to direct and supervise
• Solid Critical and analytical skills and; attention to detail are required with a demonstrable ability to gather and analyze trends and identify root causes
• Good written/oral communication skills and the ability to synthesize information and make clear, concise recommendations
• Leadership Skills and Time Management Skills