Immediate Start
New
1 week ago
Customer Service Executive
Vision Career
Customer Service & Support
Real Estate
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking a personable, organized, and proactive Customer Service Executive to serve as the first point of contact for customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across all communication channels. This role requires excellent communication skills, attention to detail, and a passion for delivering exceptional service.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly and professionally to customer inquiries and requests via phone, email, WhatsApp, and other communication channels.
- Ensure timely delivery of customer documents and information.
- Maintain accurate records of customer data and transaction details, ensuring proper documentation and filing.
- Promote company products and services to existing customers, keeping them informed of new offerings.
- Handle complaints and manage irate customers with patience and professionalism, aiming to turn negative experiences into positive outcomes.
- Maintain strong relationships with satisfied customers, ensuring their continued satisfaction and loyalty.
- Escalate unresolved issues and critical customer concerns to management promptly.
- Greet and attend to walk-in clients, ensuring they receive timely support and information.
Requirements:
- Previous experience in customer service or a client-facing role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using communication tools (e.g., phone systems, email platforms, WhatsApp).
- A customer-centric attitude with a focus on service excellence.
- Strong documentation and record-keeping skills.
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