Customer Service Executive
MUSKA TECH LIMITED
Customer Service & Support
We are looking to hire a suitable candidate to fill this position.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:2 years
- Oversee the activities of client service staff to ensure the need of customers are met and their problems resolved.
- Interact with customers to solve issues and questions about products, services, and policies.
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
- Establish new customer accounts and record account information, like phone numbers or addresses.
- Maintain a positive and friendly tone with customers at all times.
- Listen to customer complaints and try to identify the cause of their problem to the best ability.
- Identify the appropriate response and strategy to solve customer issues as quickly as possible.
- Be able to manage large amounts of phone calls, chats, emails, and other communication channels.
- Minimum academic qualification of Degree in any discipline.
- Proven call center or customer service experience preferred, such as Palmcredit, Okash, EaseMoni, Branch, etc. lending apps.
- Strong soft skills and communication skills, can demonstrate empathy, listening skills, and speaking skills.
- Basic understanding of office and computer systems/software.
- Flexibility to work multiple shifts, including during the weekends or holidays.
- Can succeed in a fast-paced work environment without being distracted during customer interaction.
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