Customer Service Executive

Responsibilities:

• Oversee the activities of client service staff to ensure the need of customers are met and their problems resolved.
• Interact with customers to solve issues and questions about products, services, and policies.
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
• Establish new customer accounts and record account information, like phone numbers or addresses.
• Maintain a positive and friendly tone with customers at all times.
• Listen to customer complaints and try to identify the cause of their problem to the best ability.
• Identify the appropriate response and strategy to solve customer issues as quickly as possible.
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels.

Requirements:

• Minimum academic qualification of Degree in any discipline.
• Proven call center or customer service experience preferred, such as Palmcredit, Okash, EaseMoni, Branch, etc. lending apps.
• Strong soft skills and communication skills, can demonstrate empathy, listening skills, and speaking skills.
• Basic understanding of office and computer systems/software.
• Flexibility to work multiple shifts, including during the weekends or holidays.
• Can succeed in a fast-paced work environment without being distracted during customer interaction.