Customer Service Executive
M&I Foods
Customer Service & Support
Job Summary
M&I Foods is one of the top restaurants in Rivers State and Nigeria, according to customer reviews on Google Maps. We are renowned for the best quality local delicacies, with astounding value and a level of customer service that adds to our growing tally of 5-star reviews. An aesthetic splendour, especially for lovers of contemporary African decor, M&I Foods offers artfully crafted Nigerian cuisine replete with seafood. Our customers absolutely love it! Do you have a passion for learning? Do you espouse a high level of diligence, detail, and communication skills? Do you understand the rudiments of customer experience? If you are confident in your affirmative answer to the aforementioned questions, this opportunity may be yours.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Receive calls from, and call, customers with dedicated business lines. Engage customers while populating the Customer Contact template with the data provided by the customers.
- Return all missed calls on the business lines.
- Engage customers via Instant Messaging platforms (e.g., WhatsApp) for order fulfillment, inquiries, and complaints resolution.
- Sell the company’s products and ensure end-to-end fulfillment of customer orders.
- Identify and escalate issues to the Business Manager.
- Provide product and service information to customers.
- Research, identify, manage, and resolve customer complaints using applicable guidelines.
- Document all customer engagement information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Upsell products and services.
- Complete call logs and reports.
- Other duties as assigned.
Requirements:
- Minimum academic qualification of an HND/BSc or its equivalent.
- Minimum 1-year experience in a similar job role.
- Experience in the Hospitality industry will be advantageous.
- Positive attitude, good listening skills, ability to stay calm and multi-task while under pressure.
Location: Port Harcourt
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