Customer Service Associate

Responsibilities:

• External Customer Service
• Manage customer inbox via Gorgias on a daily basis; resolving tickets and issues in a timely and on-brand manner
• Process returns and maintain a database of trends, resolutions, and product-related issues/recommendations
• Monitor fraudulent order potential; reviewing and logging chargebacks, disputes, etc.
• Continually update customer service systems with macros, tags/rules, and other helpful entries to improve overall efficiency for the role
• Own monthly reporting to the VP of Operations for customer satisfaction ratings, ticket quantity, and ticket resolution
• Support IT team in managing company software & subscriptions
• Coordinate all staff meetings
• Coordinate all company gifting
• Cross-train with the operations department
• Partner with the human resources team in all employee recognition efforts
• Book company travel

Requirements:

• Bachelor’s Degree
• 1-3 years experience in customer service, preferably at a fast-paced consumer products company
• You use sunscreen
• You have a sense of humor
• Strong written and verbal skills that uphold brand standards and cultivate community
• A passion for hospitality, problem-solving, and building process
• Experience with managing and cleaning data in Excel or Google Sheets
• Experience creating presentations in PowerPoint, Keynote, or Google Slides
• Able to work independently and within a team; you have a “no task too small” mentality
• You are meticulous, organized, and detail-oriented in your work
• You are comfortable in a room of experts and can be assertive in your communication style