Immediate Start
1 month ago
Customer Service agent
JTech Global Resources Ltd
Customer Service & Support
IT & Telecoms
NGN
75,000 - 150,000
Easy Apply
Skills Required
Communication Empathy Problem-Solving Time Management Active ListeningJob Summary
We are looking for a proactive and knowledgeable Customer Service agent to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
- Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
- Help customers with account-related queries, such as registration, verification, and security measures.
- Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
- Gather customer feedback to identify areas for improvement and communicate insights to the management team.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
Requirements:
- At least 1 year of experience
- Minimum of BSc. in a relevant course of study
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