1 month ago

Job Summary

A customer service representative is responsible for answering incoming calls, emails, and messages from customers who have questions, concerns, or inquiries about products or services.

  • Minimum Qualification:HND
  • Experience Level:Volunteer, internship
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:
  • Answering incoming calls, emails, and messages from customers
  • logging complaints and booking schedules
  • Maintaining a positive attitude and demonstrating empathy towards customers
  • Providing product and service information to customers
  • Recording customer information and interaction details in the company's database
  • Following up on customer inquiries and ensuring their satisfaction
  • Escalating customer issues to higher management if necessary
  • Building rapport with customers and anticipating their needs
  • Offering personalized solutions that meet customer expectations
  • Providing product and service information to customers
  • Collecting customer feedback and addressing their concerns


Requirements:
  • The candidate must have excellent communication skills, problem-solving abilities, and a friendly and empathetic attitude. 
  • Must be very presentable

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