Immediate Start
New
3 weeks ago
Customer Service Representative
Express Agency
Customer Service & Support
Recruitment
NGN
75,000 - 150,000
Easy Apply
Job Summary
The ideal candidate will provide exceptional customer service to clients, responding to inquiries, resolving issues, and promoting products or services. Ensure customer satisfaction, build trust, and foster long-term relationship
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to Customer Inquiries: Answer customer calls, emails, chats, or social media messages in a timely and professional manner.
- Resolve Customer Issues: Investigate and resolve customer complaints, concerns, or problems, providing solutions or alternatives.
- Provide Product/Service Information: Educate customers on products or services, features, benefits, and pricing.
- Process Orders and Requests: Manage customer orders, returns, or exchanges, ensuring accuracy and efficiency.
- Maintain Customer Records: Update customer information, interaction history, and issue resolution in CRM systems or databases.
- Collaborate with Internal Teams: Work with sales, marketing, and operational teams to resolve customer issues, provide feedback, and improve processes.
Requirements:
- 1 year experience
- Minimum of OND
- Excellent communication skills
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