Customer Relations Officer, Social Media

Light Way Homes and Investment Limited

Customer Service & Support

Real Estate NGN 75,000 - 150,000 Negotiable
1 month ago

Job Summary

Customer Relations and Social Media Manager is responsible for building and maintaining strong client relationships, providing excellent customer service, and managing our social media presence. Your responsibilities will encompass both client engagement and a compelling online brand presence.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Effectively communicate with clients, addressing inquiries, concerns, and requests in a professional and timely manner.
  • Provide personalized assistance to clients, guiding them through the buying or selling process, and ensuring a seamless experience.
  • Collect client feedback and insights to improve services and enhance client satisfaction.
  • Develop and execute a social media strategy to enhance the online presence of the firm, including content creation, posting schedules, and audience engagement.
  • Create engaging social media content, including visuals, posts, videos, and articles that highlight properties, market trends, and company updates.
  • Build and maintain an active and engaged social media community, responding to comments, messages, and user-generated content.
  • Use social media analytics tools to monitor performance, track engagement metrics, and provide regular reports to senior management.
  • Develop strategies for lead generation and conversion through social media channels and online communication.


  • Minimum of OND in Marketing, Communications, Business, or a related field.
  • Minimum of 2 years proven experience in customer relations, social media management, or a related role, preferably in the real estate sector.
  • Strong written and verbal communication skills.
  • Proficiency in social media platforms, analytics tools, and content creation.
  • Excellent organizational and time management skills.
  • Client-focused with a commitment to delivering excellent customer service.
  • Creative mindset with the ability to generate engaging content.
  • Positive attitude, adaptability, and a team-oriented approach.

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