Customer Relations Officer, Social Media

Responsibilities:

• Effectively communicate with clients, addressing inquiries, concerns, and requests in a professional and timely manner.
• Provide personalized assistance to clients, guiding them through the buying or selling process, and ensuring a seamless experience.
• Collect client feedback and insights to improve services and enhance client satisfaction.
• Develop and execute a social media strategy to enhance the online presence of the firm, including content creation, posting schedules, and audience engagement.
• Create engaging social media content, including visuals, posts, videos, and articles that highlight properties, market trends, and company updates.
• Build and maintain an active and engaged social media community, responding to comments, messages, and user-generated content.
• Use social media analytics tools to monitor performance, track engagement metrics, and provide regular reports to senior management.
• Develop strategies for lead generation and conversion through social media channels and online communication.

Requirements:

• Minimum of OND in Marketing, Communications, Business, or a related field.
• Minimum of 2 years proven experience in customer relations, social media management, or a related role, preferably in the real estate sector.
• Strong written and verbal communication skills.
• Proficiency in social media platforms, analytics tools, and content creation.
• Excellent organizational and time management skills.
• Client-focused with a commitment to delivering excellent customer service.
• Creative mindset with the ability to generate engaging content.
• Positive attitude, adaptability, and a team-oriented approach.