Customer Relationship Manager (Intern)

Responsibilities:

• Support the CRM team in building and maintaining strong client relationships.
• Ensure prompt and professional responses to customer queries, providing accurate information.
• Maintain an updated customer database, tracking interactions and feedback using Zoho CRM or similar tools.
• Conduct customer follow-ups to ensure satisfaction and gather service feedback.
• Assist in creating customer engagement plans and loyalty programs.
• Monitor customer feedback and complaints, recommending improvements for the experience.
• Support initiatives to improve customer retention and long-term relationships.
• Learn and assist with CRM tools to organize customer data and track interactions.
• Assist in managing customer inquiries via email, phone, and in-person interactions.
• Assist in generating insights and reports to improve engagement strategies and support business development.
• As part of a dynamic environment, the Customer Relationship Management Intern should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-up.
• Should you perform to a very high standard during your internship, you will be retained as a Customer Relationship Manager.

Requirements:

• Strong verbal and written communication skills with clear diction and active listening abilities.
• A true people person friendly and approachable with a passion for delivering excellent customer experiences.
• Proficiency in Microsoft Office and Google Workspace.
• Tech-savvy with a willingness to learn and use CRM software like Zoho CRM and others.
• Organized detail-oriented and proactive with strong time management skills.
• Ability to multitask and adapt in a fast-paced environment.