Customer Relations Officer

Responsibilities:

• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Overseas general office appearance • Identify and develop problem-solving methodologies to resolve customer issues in a professional manner.
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Actively manage and curate the organization's social media accounts to enhance brand visibility and engagement whilst driving online sales.
• Create and share engaging content, including product promotions, updates, and customer success stories on social media.
• Collaborate with the sales and marketing teams to develop and implement online sales strategies.
• Creating ideas to enhance the organization's brand image and messaging.
• Monitor competitor activities and trends to stay competitive in the market.
• Identify and engage with potential leads and convert them into customers through effective communication and persuasion.
• Utilize social media analytics to track performance and identify opportunities for improvement.
• Create and update market reports.
• Analyze customer data to identify trends, preferences, and opportunities for improvement in customer relations and marketing efforts.
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Assist business development and participate in other ad hoc projects as assigned.

Requirements:

• B.sc/HND in Marketing, Business, Communication, and/or related discipline
• 2 - 3 years of work experience in a similar field
• Must be smart and passionate about driving the vision of the company
• Must be IT savvy 
• Creative thinking and a keen eye for branding and marketing opportunities
• Must possess excellent written and verbal communication skills
• Ability to prioritize
• Active and engaging presence on major social media platforms
• Ability to multitask
• Must have the ability to work with little supervision and have good attention to details