Immediate Start
1 month ago
Customer Relations Officer
Dunamis Prints
Customer Service & Support
Manufacturing & Warehousing
NGN
75,000 - 150,000
Easy Apply
Job Summary
We're seeking a friendly and proactive Customer relations officer to join our team at Dunamis F. Global Prints. Core responsibilities would include warm reception of customers, timely responses to customers, addressing complaints, cultivating relationships and interfacing with clients both online and offline.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
- Addressing customer complaints and concerns, resolving issues timely and professionally.
- Offer detailed information about printing services offered, including product features, pricing, and delivery times.
- Assisting with order processing, ensuring accuracy and efficiency.
- Working with internal teams, such as production and logistics, to resolve customer issues.
- Update customer information and records, ensuring data accuracy.
Requirements:
- Excellent Communication Skills
- Customer Service Experience
- Problem-Solving Skills
- Attention to Detail Team player
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