Customer Experience & Operations Executive-QA (Team Lead)
Jobberman Nigeria
Customer Service & Support
Recruitment
NGN
250,000 - 400,000
1 month ago
Job Summary
Jobberman Nigeria requires the skill of a customer experience executive (Team Lead) to design, develop, test, and implement software systems that would boost users' confidence in the brand and influence business efficiency and productivity.
- Minimum Qualification:HND
- Experience Level:Mid level
- Experience Length:2 years
Job Description/Requirements
Responsibilities:
Organizational:
- Advocate and promote customer service culture across all teams
- Get an average of 20 NPS feedback daily per person
- Develop new strategies for customer retention activities.
- Ensure the NPS score for each employer product increases over time.
- Analyze customer feedback and communicate & collaborate with other teams (Sales, Product/Tech, and Marketing) to develop new techniques to ensure customer retention.
- Provide excellent customer service and ensure customer satisfaction.
Requirements:
- Minimum academic qualification of HND or BSC in Social Science or a related field
- Data-driven with a strategic mindset;
- Excellent people management and problem-solving skills
Skills:
- Mathematical aptitude and strong problem-solving skills
- Excellent IT and programming skills
- Excellent organizational, time, and project management skills
- Accuracy and attention to detail
- An understanding of the latest trends in software development
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