Job Summary
We believe that all businesses should be provided with the right environment to grow their business. We are the growth partner of choice for emerging markets and we will walk with you through your business journey from ideation to building a global legacy. From ideation, to startup to scale, we will be there to support your growth. Our vision is to be the leading financial services and business partner for small businesses. We want to be the engine that helps small businesses to survive and thrive. We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for 1st level engagements with customers on WhatsApp, calls, and other social media platforms concerning Traction POS and Bank Transfer issues.
- Minimum Qualification:HND
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
Responsibilities:
- Adopt standards/procedures for ensuring the optimal customer experience
- Utilize social media platforms in reaching out to customers to help resolve issues and provide quick responses to inquiries
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Attend to the customer's queries on our social media platforms and incoming phone calls
- Cross-sell Traction's products and services while engaging the customers.
Requirements:
- Minimum academic qualification of HND/BSc degree preferred
- At least 1-year experience in a relevant role
- Thorough understanding of the Fintech industry
- Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
- Strong communication skills
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