Immediate Start
1 month ago
Customer Care Representative
The Fresh place
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
Are you passionate about delivering exceptional customer service? Do you have a knack for leading teams and creating memorable experiences? The Fresh Place is looking for a dynamic and dedicated Customer Care representatives to join the team and ensure that every client leaves with a smile! Must live within Ikota-Ajah axis
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer messages across channels (e.g., WhatsApp, Instagram DMs, Calls, Text messages ).
- Address inquiries about products, services, orders, and policies in a friendly and professional tone.
- Troubleshoot customer complaints or issues and provide appropriate solutions or alternatives.
- Follow up with customers to ensure their issues are fully resolved.
- Escalate unresolved concerns to the appropriate department or supervisor when necessary.
- Maintain accurate records of customer interactions and feedback.
- Stay up to date with product knowledge, promotions, and company updates to provide accurate information.
- Work with the sales or marketing team to inform customers about special offers or new arrivals when appropriate.
Requirements:
- Minimum or B.sc in any Social Science or relevant field.
- Strong written communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proven experience in customer service or a related field.
- Ability to handle multiple conversations efficiently and calmly under pressure.
- Familiarity with messaging platforms (e.g., WhatsApp Business, Instagram, or similar tools).
- Empathetic, solution-oriented, and detail-focused.
- Flexible schedule, including availability during weekends or evenings if needed.
- Must live within Ikota-Ajah axis
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