Customer Care Representative

Responsibilities:

• Maintaining a positive and professional attitude towards customers at all times.
• Responding promptly to customers' inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer transactions and updating their account.
• Receiving draft copies from customers and informing them about their original or telex release before the arrival of their container.
• Ensure customer satisfaction and provide professional support.
• Determine the quickest and most effective way to answer customers' questions.
• Manage a large amount of incoming calls.
• Build sustainable relationships of trust with customers.
• Marketing visitation and informing customers about the new development
• Handle inquiries about customers' delivery
• Assisting documentation when necessary
• Develop and implement marketing plans and track performance against goals

Requirements:

• Minimum academic qualification of HND/BSc 
• Minimum of 2 years of work experience 
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle difficult customers and resolve conflicts.
• Proficient in using customer service software and databases.
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and a customer-focused mindset.

Renumeration: NGN 100,000  monthly