Immediate Start
1 month ago
Customer Care Representative
Laroma Garden
Customer Service & Support
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
Job Summary
The Customer Care Representative is responsible for providing excellent support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Weekend Shift
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries through various channels (calls, messages, chats, etc.).
- Process orders, returns, and exchanges accurately.
- Address and resolve customer complaints in a professional and empathetic manner.
- Maintain up-to-date knowledge of products and services to assist customers effectively.
- Record and track customer interactions, feedback, and resolutions.
- Collaborate with internal teams to ensure timely delivery and customer satisfaction.
- Escalate unresolved issues to appropriate departments when necessary.
- Ensure all interactions reflect the brand’s commitment to excellent customer service
Requirements:
- Diploma OND, HND, or Bachelor's degree in mass comm or any relevant field.
- 1-2 years of proven experience in a customer service or customer-facing role.
- Must be friendly, courteous, and customer-focused.
- Proficiency in using an Android smartphone and basic mobile applications.
- Strong verbal and written communication skills.
- Ability to process orders, handle returns, and manage customer data accurately.
- High attention to detail and ability to multitask.
- Ability to remain calm under pressure and handle difficult situations effectively.
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