Customer Care Agent

In this role, your responsibilities and duties may include:

Provide customer services which remain in the market to end customers and /or travel agents via phone, email and or queue Carry out reservations, rebooking, M & M inquiries and special service requests for end customers (eg. Refunds, claims, etc) Assist end customers and /or travel agents with all product inquiries including waitlist processing, cross border requests, STPC inquiries, fare calculations, re-issues, RTW fares or special service requests Carry out defined market specific segments servicing with specific service requirements Support station in case of irreg handling, depending on local set up Handling of VIP requests Handling of direct sales at front line counters if needed

* Participate in other duties as assigned

Do not hesitate it and apply now!

Join the amazing world of Lufthansa!

The ideal  Customer Care Agent  must fulfill the following requirements:

High school certificate, A level/Abitur or equivalent required Professional experience in ticketing- and servicing desired Excellent written and spoken English required Assessment may be required Good independent and proactive approach Excellent attention to quality and details Excellent entrepreneurial and commercial mindset Good assertiveness Strong problem solving / solution oriented Excellent service/customer orientation Strong communication skills (verbal and written) / interpersonal skills Strong intercultural competence Good conflict management skills

About Deutsche Lufthansa AG

Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.