New
2 weeks ago
Customer Care Representative
Victor Ludorum Solutions
Customer Service & Support
IT & Telecoms
NGN
150,000 - 250,000
Easy Apply
Job Summary
We seek a suitable candidate for this position as a customer service representative to assist our clients with US based customers. This position will require you to work U.S. time zones. The preference for an ideal candidate is the ability to minimize your accent or the ability to switch your accent. This position is On-stite
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Answer incoming calls and respond to customer inquiries regarding products, services, and company policies.
- Process customer orders, handle returns and exchanges and resolve billing issues.
- Provide technical support and troubleshooting assistance to customers.
- Proactively identify and address customer needs and concerns.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the appropriate team members.
- Meet and exceed performance metrics related to call handling time, customer satisfaction, and resolution rates.
- Stay up-to-date on product knowledge, service offerings, and company policies.
- Contribute to a positive and collaborative team environment.
Requirements:
- 3 years of experience (preferred)
- Degree from a reputable institution (preferred)
- Excellent communication skills
- Strong technical and analytical skills
- Great team player
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
