Immediate Start
New
1 week ago
Job Summary
This is a full-time on-site role for a Client Support Specialist located in Lagos. The Client Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling client inquiries and issues. Day-to-day tasks include managing communications with clients, offering analytical insights for improvements, and working closely with the team to provide seamless support services. The specialist will play a crucial role in enhancing the client experience and driving customer satisfaction.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide excellent support to clients via phone, email, and social media
- Respond to inquiries and resolve client complaints in a timely and professional manner
- Update clients on the progress of their visa applications or travel arrangements
- Maintain client records and update CRM systems
- Coordinate with other departments to ensure seamless service delivery
- Conduct follow-up communications to ensure client satisfaction
- Educate clients about Cosiv Travels' services and offerings
Requirements:
- Strong Interpersonal Skills and Customer Support experience
- Proven track record of ensuring Customer Satisfaction
- At least 1 year of client-facing or customer service experience
- Excellent Communication skills
- Professional appearance and demeanour
- Analytical Skills to assess and improve client support processes
- Ability to work effectively in a team
- Tech-savvy with proficiency in Office Suite and CRM tools
- Prior experience in travel or visa consultancy is a plus
- A minimum of an OND in a relevant field is preferred
- Proximity to job location (e.g., residing in or around Jibowu, Yaba, Anthony, Fadeyi, Maryland, Ojota, Costain, or Ojuelegba)
Remuneration: NGN 100,000 Monthly Net
Start Date: 1st July 2025
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
