Client Service Officer

Responsibilities:

• Serve as the primary point of contact for client communications via phone, email, and in person.
• Schedule and coordinate property inspections, client meetings, and follow-ups.
• Manage and update client records using CRM software.
• Handle inquiries promptly and professionally, ensuring client satisfaction.
• Provide support to the sales team by tracking leads and assisting in follow-ups.
• Resolve client complaints with professionalism and escalate when necessary.
• Guide clients through onboarding, documentation, and after-sales service.
• Deliver timely reports on client interactions and feedback.
• Build and maintain long-term client relationships for repeat and referral business

Requirements:

• Bachelor's Degree in Business Administration, Communications, Marketing, or a related field.
  
• Minimum of 2 years experience in a client-facing or customer service role (real estate experience preferred).
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and problem-solving skills.
  
• Good knowledge of Microsoft Office Suite and CRM tools (e.g., Salesforce, Zoho CRM, etc.).
  
• Ability to multitask, prioritize responsibilities, and meet deadlines.
  
• Flexible availability, including weekends when necessary.
  
• Previous experience in real estate or property management.
  
• Proficiency with CRM platforms.
  
• Passion for client relationship management and customer service excellence.