New
2 weeks ago
Client Relationship Manager
Noble Guard Security Company Limited
Customer Service & Support
Enforcement & Security
NGN
150,000 - 250,000
Easy Apply
Job Summary
We're seeking a highly skilled Client Relationship Manager to join our team! As a Client Relationship Manager, you'll build and maintain strong relationships with our clients, understand their needs, and provide tailored solutions to drive client satisfaction and loyalty.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Building Relationships: Developing and maintaining strong relationships with clients.
- Understanding Client Needs: Identifying and understanding client requirements, preferences, and expectations.
- Providing Solutions: Offering tailored solutions and services to meet client needs.
- Communication: Regularly communicating with clients through various channels (phone, email, meetings).
- Issue Resolution: Resolving client complaints and issues promptly and efficiently.
- Account Management: Managing client accounts, including onboarding, renewals, and upselling/cross-selling opportunities.
- Feedback Collection: Gathering client feedback to improve services and products.
- Collaboration: Working with internal teams to ensure client satisfaction.
Requirements:
- 2+ years of experience in sales, account management, or client relationship management
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Proficiency in CRM software and Microsoft Office
- Customer-centric mindset with a focus on meeting client needs
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