We are looking to hire an result driven individual who coaches Implementation Guides in their current roles to improve performance and prepares them for future roles.
- Minimum Qualification: Others
- Experience Level: Mid level
- Experience Length: 3 years
- Understands and can identify the user activation point.
- Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases.
- Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
- Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
- Proactively takes initiative to propose extension after successful process implementation.
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have 3+ years experience in a customer service or implementation role
- Have B2B SaaS experience (preferred)
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