Cashier

Responsibilities:

• Accurately process cash, credit, debit, and mobile payments for purchases.
• Ensure correct pricing by scanning and verifying product barcodes.
• Issue receipts, refunds, and exchanges in line with company policies.
• Maintain a balanced cash drawer, counting money accurately at the start and end of shifts.
• Follow cash handling procedures to minimize discrepancies and ensure security.
• Handle cash register malfunctions and escalate technical issues when necessary.
• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries regarding pricing, promotions, and store policies.
• Resolve minor customer complaints or escalate issues to the supervisor when necessary.
• Ensure a fast and efficient checkout process to reduce wait times.
• Assist customers with product location inquiries and general shopping guidance.
• Quickly identify and resolve customer concerns regarding pricing errors, payment issues, or product mismatches.
• Handle disputes related to returns, refunds, and exchange policies by providing clear explanations.
• Detect and prevent fraudulent transactions, counterfeit currency, or unauthorized payment methods.
• Collaborate with the store manager to resolve discrepancies in cash counts or system errors.
• Adapt to high-pressure situations during peak hours by keeping checkout operations smooth and organized.
• Maintain a clean and organized checkout area, ensuring sufficient shopping bags and receipt rolls are available.
• Follow store security protocols to prevent fraud, counterfeit transactions, and theft.
• Ensure compliance with POS (Point of Sale) system operations and standard cash handling procedures.
• Report any cash register malfunctions or system errors to the supervisor.
• Assist in monitoring low-stock items at the checkout and notify the inventory team when restocking is needed.
• Stay updated on price changes, promotions, and discount policies to provide accurate information to customers.
• Ensure proper handling of vouchers, gift cards, etc.
• Work closely with store managers and other staff to ensure a seamless shopping experience.
• Report daily sales figures, discrepancies, or unusual transactions to the supervisor.
• Participate in cashier team meetings and training sessions to improve efficiency and service delivery.
• Provide feedback on customer concerns, payment trends, or checkout process improvements

Requirements:

• At least 2 years of working experience as a cashier
• HND/BSc. Degree in any field