Immediate Start
1 month ago
Call Centre Agent
Apothems Nigeria Limited
Customer Service & Support
Shipping & Logistics
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are seeking a dedicated and customer-oriented Call Center Agent to join our team. The Call Center Agent will serve as the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information about our products and services. The ideal candidate will have excellent communication skills, patience, and a problem-solving mindset to ensure every customer receives a positive experience.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities
- Answer incoming calls, emails, or chat inquiries from customers promptly and professionally.
- Provide accurate information about products, services, policies, and procedures.
- Handle customer complaints, resolve issues, and escalate complex problems to the appropriate department.
- Follow call scripts and guidelines while maintaining a natural and professional tone.
- Process orders, forms, applications, and service requests efficiently.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Conduct outbound calls for follow-ups, surveys, or promotions when necessary.
- Meet or exceed daily/weekly/monthly performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
- Collaborate with team members and supervisors to improve call center processes.
- Stay updated on company products, services, and promotions to assist customers effectively.
Requirements:
- Qualifications: ND/HND/BSc
- 0-1 year experience
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