1 month ago
Job Summary
We are seeking a qualified Registered Nurse (RN) or Nursing Degree holder to join our Call Center Team as a Call Center Agent. In this role, you will provide telephonic support, medical advice, and customer service to our clients, ensuring seamless healthcare service delivery.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities
- Respond to inbound/outbound calls from members, healthcare providers, and clients.
- Provide medical advice, triage support, and health insurance-related assistance.
- Guide callers on HMO benefits, claims, and provider network inquiries.
- Document interactions accurately in the company’s database.
- Escalate complex medical or insurance issues to the appropriate department.
- Ensure compliance with HMO policies and healthcare regulations.
- Maintain a high level of professionalism and empathy in all interactions.
Requirements:
- Registered Nurse (RN) with a valid license OR Bachelor’s Degree in Nursing (BNSc).
- 1-2 years of experience in a call center, customer service, or clinical setting (preferred but not mandatory for fresh graduates).
- Residence in Abuja
- Excellent communication, interpersonal, and problem-solving skills.
- Basic knowledge of health insurance, HMO operations, or medical terminologies.
- Proficiency in computer applications (CRM systems, Microsoft Office).
- Ability to work in rotational shifts (day/night)
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