Customer Service Consultant

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, and in person.
• Conduct outbound cold calls to prospective and existing customers to promote products or services, generate leads, and build customer relationships.
• Provide accurate information on products, services, and company policies while delivering excellent customer service.
• Resolve customer concerns and escalate complex issues when necessary.
• Prepare and maintain customer correspondence, reports, and service-related documentation.
• Accurately update customer information in the company's CRM, database, or spreadsheets.
• Support company projects and perform administrative duties as assigned.
• Build positive customer relationships to ensure a high level of customer satisfaction.
• Collaborate with internal teams to resolve issues and improve the customer experience.
• Generate reports and assist with data analysis as requested by management.
• Maintain the confidentiality of customer and company information at all times.

Requirements:

• Minimum of an OND qualification
• 0-1 year of experience
• Demonstrate enthusiasm and eagerness to acquire new skills and grow professionally in the fields of administrative support and customer service.