Customer Service Representative

Responsibilities:

• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback on the efficiency of the customer service process.
• Maintain a positive and professional attitude toward customers at all times.
• Respond promptly to customer inquiries
• Communicate with customers through various channels.
• Acknowledge and resolving customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Minimum of OND degree in Mass communication, Sociology, Accounting, or Business Admin.
• Minimum of 1 - 2 years' experience in this role.
• Digital marketing skills will be an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to handle difficult situations calmly.
• Proficient computer skills, digital marketing skills and experience with CRM software.
• Positive attitude and a passion for providing exceptional customer service.
• Active listening skills and empathy towards customer needs.
• Stay updated on product knowledge, e-commerce platforms, and industry trend
• Ability to multitask, handle high call volumes, and navigate through multiple systems simultaneously.