1 month ago
Customer Service Representative
Work in Nigeria Recruitment Agency
Customer Service & Support
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
- Assist customers with placing orders, tracking deliveries, resolving issues, and providing product information.
- Keep detailed records of customer interactions, transactions, comments, and complaints
- Identify and escalate priority issues to the appropriate team members for resolution
- Continuously strive to improve the customer experience and contribute ideas for process enhancements
Requirements:
- A minimum of 1-2 years of experience in customer service or a related role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask, prioritize, and manage time effectively
- Proficiency in using CRM software and other relevant tools
- Strong attention to detail
Location: Ikoyi
Remuneration: NGN 150,000-180,000
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
