Customer Service Representative
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Job summary
We are seeking a detail-oriented and proactive Customer Service Representative to join our logistics operations team. In this role, you will serve as the primary point of contact for clients, ensuring the seamless movement of goods across the supply chain.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Working Hours:
Full Time
Job descriptions & requirements
Responsibilities:
- Shipment Oversight: Monitor high-volume freight movements and provide proactive status updates to B2B and B2C clients.
- Problem Resolution: Identify and resolve logistics bottlenecks, including customs delays, equipment shortages, or route disruptions.
- Documentation Management: Ensure the accuracy of essential logistics paperwork, such as Bills of Lading (BOL), commercial invoices, and packing lists.
- Inter-Departmental Liaison: Collaborate closely with dispatch, warehouse managers, and third-party carriers to synchronize delivery schedules.
- Account Management: Maintain detailed records of client interactions and shipping preferences within the CRM to foster long-term partnerships.
Requirements:
- Experience: Minimum 1 year in a logistics, freight forwarding, or supply chain environment is an added advantage.
- Communication: Exceptional verbal and written skills, with the ability to remain calm under the pressure of tight shipping deadlines.
- Technical Proficiency: Skilled in using Transportation Management Systems (TMS) and standard office software.
- Analytical Skills: Strong ability to multitask and prioritize urgent shipments based on lead times and contractual obligations.
NOTE: Candidate must reside along the Nyanya-Karu or Nyanya-Mararaba Axis and must be Female.
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