Customer Service Representive
Easy apply
New
Job summary
Acts as the primary point of contact between a company and its clients to ensure satisfaction and build brand loyalty
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Manage Communications: Respond promptly to customer inquiries via phone, live chat, email, and social media.
- Resolve Issues: Investigate customer complaints, troubleshoot problems, and process billing adjustments, refunds, or exchanges
- Maintain Records: Log details of customer interactions, comments, and actions taken accurately inside CRM systems like Zendesk.
Requirements:
- Minimum qualification of BSC
- 1 year of previous experience in a similar role
Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
