Customer Relations Specialist

Responsibilities:

Customer Relations & Showroom Management (40%):

• Greet, qualify, and engage all showroom visitors, creating a premium client experience;
• Manage appointment scheduling for consultations (in-showroom, virtual, and in-home);
• Handle client inquiries via phone, WhatsApp, email, and social media with 2-hour response standards;
• Maintain accurate CRM records of client preferences, project timelines, and follow-up dates;
• Resolve client concerns pre- and post-installation, ensuring seamless "custom made simple" experience;
• Coordinate with the installation team for project handovers and scheduling.

Design Consultation & Sales (50%):

• Conduct personalized design consultations: assess client needs, room aesthetics, and budget parameters;
• Present fabric options, motorization features, and smart home integrations using samples and digital tools;
• Perform accurate window measurements and specifications for quoting;
• Prepare comprehensive proposals with pricing, timelines, and installation details;
• Close sales and process deposits; manage sales pipeline from inquiry to order confirmation;
• Conduct in-home consultations for premium projects as required.

Showroom Operations & Brand Representation (10%):

• Maintain showroom visual standards: merchandising, sample organization, and cleanliness;
• Track inventory of swatches, displays, and marketing materials;
• Provide market intelligence to CEO on popular styles, pricing sensitivity, and competitor activity;
• Represent Bespoke By Design at trade events, developer meetings, and networking functions.
  

Requirements:

• Customer Engagement Skill: Exhibits a “customer-first” welcoming attitude, engaging with customers and prioritizing their experience above all tasks.
• Solution-Oriented: Provide creative, solution-oriented options that resolve customer needs/concerns.
• Product Knowledge: Leverage a deep understanding of product features and benefits to communicate effectively with customers to ensure a successful installation.
• Proactive Communication: Respond promptly and proactively to both internal and external inquiries.
• Sales Acumen: Shows strong ability to manage multiple tasks and projects, confidently closing sales while effectively promoting additional products and features.
• Attention to Detail: Ensure projects are completed to a high standard, paying close attention to details and timelines.
• Technical Proficiency: Navigate tech platforms and utilize tools, including CRM systems, to streamline workflows effectively.
• Continuous Improvement: Commitment to learning and development while reflecting on past projects to identify areas for improvement and adapt strategies accordingly.

Location: Ikoyi, Lagos state.