Customer Success Representative

Responsibilities:

• Follow up on leads from field sales agents daily
• Ensure every lead gets a follow-up call within 24 hours
• Engage prospects via calls, WhatsApp, and email
• Handle inbound leads from website and social media
• Guide prospects through the onboarding process
• Maintain accurate records of all interactions
• Report on lead quality and common objections

Requirements:

• Proven experience in customer service or sales support
• Strong communication and persuasion skills
• Ability to follow up consistently without supervision
• Comfortable making frequent phone calls
• Basic knowledge of CRM tools or willingness to learn
• Strong organizational and reporting skills
  
• Reliable laptop and stable internet connection

KPIs:

• Daily Follow-Up Consistency: Zero missed leads. Every contact followed up the same day.
• Fast Response Time: All inbound inquiries acknowledged and attended to promptly.
• High Conversion Rate: Consistently move prospects from interest to paying clients.
• Organised Reporting: Clear, accurate daily activity reports with zero gaps.

Who is the role for?

• The persistent follow-upper: Someone who never lets a lead go cold and treats every callback as an opportunity.
• The people person: Someone who genuinely enjoys conversations, builds rapport quickly, and knows how to move people toward a decision.
• The ownership taker: Someone who tracks their own results, spots problems before they escalate, and reports with clarity.

Location: Remote