1 month ago
Telesales/Call Centre Agent
Daytona 247 Peoples pharmacy and supermarket
Customer Service & Support
Easy Apply
Skills Required
Effective Communication Sales-Oriented Analytical Skills Attention-to-details Time-management Multi-taskingJob Summary
We are seeking a resourceful, hardworking, innovative and sales oriented Telesales/Call Centre Agent to join our dynamic team!
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Manage large amounts of inbound and outbound calls promptly.
- Answering customers’ phone calls professionally and responding to customer inquiries and complaints.
- Use our CRM system(Zoho) to update records and monitor sales pipelines.
- Follow communication scripts when handling different topics.
- Raise tickets for all issue-related calls and messages (WhatsApp, Slack and our other social media platforms)
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell and cross-sell products when they arise.
- Meet and exceed personal/team qualitative and quantitative targets.
- Making sales or recommendations for products or services that may better suit the client's needs.
- Close sales expeditiously via phone calls and other platforms.
- Develop long-term relationships and ensure high customer satisfaction.
Requirements:
- 2 years experience
- Minimum of HND
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