Customer Success Representative

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and delivery options.
• Process orders, returns, and refunds accurately and efficiently.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Work closely with the operations team to coordinate deliveries and address customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product information and company policies.

Requirements:

• Previous customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software.
• Knowledge of the grocery or e-commerce industry is a plus.

Why Join?

• Make a real impact: Be part of a company passionate about improving access to fresh food across Africa.
• Dynamic and fast-paced environment: Contribute to shaping the future of the grocery delivery landscape in Lagos.
• Growth opportunity: Join a growing company with a bright future and ample opportunity for professional development.
• Customer-centric culture: We prioritize customer satisfaction and empower our team to deliver exceptional experiences.
• Competitive salary and benefits package: We value our talent and offer a comprehensive package to attract the best.

Benefits:

• Competitive salary and benefits package.
• Opportunity to grow and advance in a dynamic company.
• Work in a collaborative and supportive team environment.

Location: Ketu, Lagos