Immediate Start
1 month ago
Customer Service Representative
Apothems Nigeria Limited
Customer Service & Support
Retail, Fashion & FMCG
NGN
150,000 - 250,000
Easy Apply
Job Summary
A Customer Service Representative plays a crucial role in ensuring customer satisfaction and building brand loyalty.
- Minimum Qualification : N.C.E
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Answering phone calls, emails, chats, or social media messages from customers
- Providing information about products or services and making recommendations based on customer needs
- Listen, investigate and resolve customers complaints by proffering solution in a timely and professional manner
- Assisting with order placement, cancellations, or modifications.
- Handling returns, exchanges, or refunds.
- Updating customer information and records.
- Tracking customer interactions and feedback.
Requirements:
- Verbal and written communication.
- Active listening and empathy
- Ability to resolve issues and complaints fairly and promptly.
- Creative problem-solving and critical thinking
- Ability to provide accurate and detailed information
- Ability to remain calm and composed under pressure
- Empathy and understanding for customer concerns and frustrations
- Proficiency in customer relationship management (CRM) software.
- Familiarity with ticketing systems, chat platforms, or other customer service tools
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