Immediate Start
1 month ago
Skills Required
communication organized microsoftJob Summary
Customer Service Representative, is the first point of contact for customers, handling inquiries and resolving issues via phone, email, chat, or in person. They assist customers with questions about products and services, process orders or returns, and work to ensure a positive customer experience through effective problem-solving and communication
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Managing customer interactions across various channels like phone, email, and chat
- Documenting interactions
- Troubleshooting problems
- Processing all orders, and aiming to improve customer satisfaction and loyalty.
- Contributes to sales through upselling or cross-selling
- Maintain up-to-date knowledge of company policies and offerings
Requirements:
- 2 years of experience in
- Minimum of HND
- Good communication skills
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