1 month ago
Customer Service Representative
Familyfun Concept LTD
Customer Service & Support
Healthcare
NGN
150,000 - 250,000
Easy Apply
Job Summary
As a Customer Service Representative with a minimum of 5 years of proven experience in client relations, communication, and customer support, you will serve as the primary point of contact between the company and its customers, ensuring satisfaction, resolving inquiries efficiently, and maintaining a high level of professionalism.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 5 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Handle customer inquiries, complaints, and requests promptly and professionally (via phone, email, chat, or in-person).
- Build and maintain positive relationships with clients to enhance loyalty and retention.
- Provide accurate information about products, services, and company policies.
- Follow up on customer interactions to ensure satisfaction and issue resolution.
- Maintain and update customer records and databases.
- Collaborate with internal departments (sales, logistics, production, or finance) to resolve customer issues effectively.
- Track and report recurring customer concerns and suggest solutions for improvement.
- Support in managing customer feedback and implementing service improvement strategies
Requirements:
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Minimum of 5 years’ experience in customer service or client management
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software, Microsoft Office Suite, or other customer support tools.
- Ability to multitask and work effectively under pressure.
- High emotional intelligence, empathy, and patience in handling customers.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
