New
3 days ago
Customer Service Personnel
Kenex Konsults International
Customer Service & Support
Retail, Fashion & FMCG
NGN
70,000 - 150,000
Easy Apply
Job Summary
Customer Service Personnel is responsible for assisting customers by providing information, handling inquiries, resolving complaints, and ensuring a positive customer experience. The role focuses on supporting customers through face-to-face interactions, phone calls, messages, or online platforms while maintaining professionalism
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Greet customers and respond to inquiries in a friendly and professional manner.
- Provide accurate information about products, services, pricing, and company policies.
- Handle customer complaints or issues and resolve them promptly or escalate when needed.
- Process customer orders, reservations, returns, or service requests.
- Maintain customer records and update necessary information in the system.
- Communicate with other departments to ensure customer needs are met.
- Follow up with customers to confirm issue resolution or satisfaction.
- Monitor customer interactions and identify opportunities for service improvement.
- Maintain a clean and organized customer service area or workspace.
Secondary
- Assist with administrative tasks such as filing, data entry, or document preparation.
- Support sales or marketing activities when interacting with customers.
- Prepare daily or weekly reports related to customer feedback or service performance.
- Participate in training sessions to improve service skills and product knowledge.
Requirements:
- Strong communication and interpersonal skills.
- Ability to handle difficult or emotional customer situations calmly.
- Good problem-solving and conflict-resolution abilities.
- Active listening and attention to detail.
- Basic computer skills (email, CRM systems, POS, or office tools).
- Customer-focused attitude and professional behavior.
- Ability to multitask and work in a fast-paced environment.
- Prior customer service experience is an advantage.
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