Customer Service Officer

Kenex Konsults International

Customer Service & Support

Port Harcourt & Rivers State Full Time

Hospitality & Hotel NGN 150,000 - 250,000

Easy Apply

Job Summary

Our client is seeking a professional and customer-focused Customer Service Officer to handle customer inquiries, provide product/service information, resolve issues, and ensure a positive customer experience. The ideal candidate will serve as the main point of contact and maintain strong customer satisfaction.

Minimum Qualification : OND
Experience Level : Entry level
Experience Length : 1 year

Job Description/Requirements

Responsibilities:

Attend to customer inquiries via phone, email, and in-person interactions.
Provide accurate information about products, services, and company policies.
Resolve customer complaints, escalate issues when necessary, and ensure timely solutions.
Maintain customer records and update databases with accurate information.
Process orders, follow-ups, and service requests efficiently.
Handle feedback collection and communicate customer insights to management.
Support administrative tasks and ensure smooth front-office operations.
Build and maintain professional relationships with customers.

Requirements:

Minimum of an OND/HND/Degree in any relevant field.
Minimum of 1–3 years of experience in customer service or front desk roles.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-first attitude.
Proficiency in MS Office (Word, Excel).
Ability to multitask and manage complaints professionally.
Good organizational and documentation skills.
Calm, patient, and professional under pressure.

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